We offer a wide range of kids' clothing including casual wear, formal wear, seasonal collections, and baby essentials.

At His&Hers, we want you to love every purchase. If something isn’t quite right, we’re here to help with easy returns and exchanges.

✅ Eligibility for Returns & Exchanges

Items can be returned or exchanged within 7 days of delivery.

Products must be unused, unworn, unwashed, and with original tags/packaging intact.

Proof of purchase (order number or receipt) is required.


🚫 Non-Returnable Items

Items purchased during clearance/seasonal sales (marked “Final Sale”).

Innerwear, socks, and accessories due to hygiene reasons.

Customized or personalized items.


🔄 Exchanges

Exchanges are accepted for size or product replacement (subject to stock availability).

If the desired size/product is unavailable, you may choose another item of equal value or request a refund (where applicable).


💰 Refunds

Refunds are issued only in the form of store credit/voucher (unless the product was defective or wrongly delivered).

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

In case of wrong or defective product delivery, His&Hers will cover the shipping charges.

🔎 Order Tracking Steps

1. Once your order is confirmed, you’ll receive a tracking number via Email (if you've provided)


2. Visit our courier partner’s website www.Postex. pk and enter the tracking number.


3. You’ll see real-time updates on your parcel’s location and expected delivery date.



📱 Alternative Option

You can also contact our customer care team on WhatsApp with your order number, and we’ll check the status for you.

Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest offers.

Our clothing ranges from newborn sizes to age 14. Please refer to our size guide for detailed measurements.

You can reach our customer service team via email, phone, or live chat on our website. Our team is available to assist you with any inquiries.